We ordered a Camden desk on 27 April with delivery being advised as 5 - 10 working days. The item was shown to be in stock. We waited and waited and checked my account online and the order just said processing. We phoned Haus direct to chase the whereabouts of the desk and were told that jt was coming from Germany and until it was logged in this country, they had no idea of it’s whereabouts. By this time, the delivery time on this item had been changed on their website to 10 - 15 working days. We waited the 15 working days and again phoned Haus direct to again chase the desks whereabouts. We were then informed that there had been a delay and the desk should be with us by 26th May. We were offered an alternative that was in stock in the uk and we advised that this would be with us by Wednesday 20th May. The 20th May came and went and still no desk much to my son’s disappointment because he has been patiently waiting for soooo long. We have tried to call Haus direct on Thursday 21st, Friday 22nd, Saturday 23rd and again today Tuesday 26th May. After the phone rings out for about 5 minutes, the answer machine clicks on to say they are experiencing high volumes of calls and they will clap you back. Messages have been left on every occasion and we are still waiting for the call back. This has been such a disappointing experience and not once has the company acted proactively and phoned to advise us of a delay nor have they attempted to contact any 3rd parties who ship the items to see where they are. I appreciate companies may experience delays due to current situation but I now feel the delay and the lack of communication is completely unacceptable. I don’t know what this company was like before the virus. My husband found the desk on the internet and ordered without doing any research. I wish we’d have read some reviews and my advice would be to avoid like the plague. The money was taken from our account inmediately and we are a full month down the line now. In their favour, Sam has always been very helpful when we have managed to get hold of somebody in customer service and must be having such a bad time working for for a company that doesn’t deliver.