I ordered my desk on 1 Apr 2020. The money was taken from my account that very day and then nothing was heard. I contacted them the first week of May and the gentleman was very helpful and phoned the store team. He said they had had the delivery and they should be in touch with me either Mon or Tue the following week (11 or 12) to arrange delivery. I phoned on the Thu of the following week as nothing had been heard. They again stated that due to short staff things were taking longer than usual so I was content to allow a few more days. I finally received an email on Wed 20 May stating that my order was now updated to processing and that they should receive an update the following morning and would be in touch by phone to confirm delivery dates. Again, nothing heard. I have now decided to cancel the order (28 May) but unsurprisingly I cannot contact them as all their customer support numbers put you on hold until they decide to claim extreme numbers of calls meaning they cannot answer the phone. I have left a message with order number, details and my phone number but I am not expecting much. I will contact my bank on Friday to start the process or reclaiming my money if they have not been in touch by then. DO NOT BUY FROM THIS COMPANY.