I have had the same problem as most other people. Ordered a desk that was taking an age to be delivered so rang and cancelled the order. Over a week later I had not received a refund or an email confirming cancellation. Tried several times over a couple of days to contact the company but only ever got a voicemail service. Was getting very worried after then reading reviews of the company. Eventually though, I did get through and spoke to a guy who was very helpful and appologetic and explained that they were swamped with orders and very under staffed due to covid 19. He immediately sent me through confirmation of my cancelled order and money was back in my account the next day. I would re-order from this company when things settle down and have just experienced exactly the same problem with B&Q. Its just the current situation.