Thanks haus direct. Sam is a big saver for your company, I think he should be recognised for his efforts and hope your management team read this. Had an issue with my order tried a few times couldn’t reach you, tried on your new number this week and got straight through, same got in touch after I left my details with the switchboard team, he called back promptly. He went above and beyond to sort my order and it arrived yesterday, great product and great service from Sam. I almost cancelled and if it wasn’t for Sam I wouldn’t be writing a positive review here. Pleased to see you have taken onboard customer feedback and recruited a new team to answer calls promptly, I appreciate COVID restrictions to date and thank you for improving your communications channels and wish you all the best moving forward.