Placed an order for a desk on the 8th of June and delivery was expected to take between 5-20 days. Waited for the 20 days to pass and emailed Hauss Direct to chase up the order having received no order update. No reply to the email. Sent another email on the 24th June, still no reply. Phoned the number on the website and someone answered very quickly. The person I spoke to informed me that they could not chase the order but would speak to someone who could and that person would contact me within 48 hrs. Waited 48hrs, heard nothing. Phoned again after the 48hrs and was yet again informed that someone would contact me within 48hrs. Again, I heard nothing. Phoned again this morning and this time it went through to the switchboard. The lady I spoke to informed me that she could not chase the order but would look in to and someone would contact me within 48 hrs. I explained that I had been told this would happen on the previous two occasions and I was still waiting for any contact from the company. I asked if I could be put through to customer service and she stated that it was only the switchboard and she was not able to do that. I then asked if I could speak to the Manager/Owner. Again I was told that she could not put me through. I thought the role of a switchboard controller was to connect people to the correct departments. This company have had my money now for 29 days so I am out of pocket with no desk to show for it. I have had no communication from this company throughout this time. Please just be honest and contact your customers to inform them what exactly is going on and if the orders can not be fulfilled, please offer a full refund. I shall now be contacting Trading Standards and my bank to start the recovery process to recoup the money.