Looking at the other sad reviews recently, I feel my experience with Haus Direct mirrored exacltly in them. I placed an order at the end of May for a bed. I called them a week later to see when delivery could be expected and was told the bed should be received in about 2 - 3 weeks. It's now been over 5 weeks from the original order. I phoned 3 times over the last week, only to be told by the switchboard operator that she'll pass on a message and someone will call me back within 48 hours at the latest. Sadly, I have not had a single call back. On requesting to be given a direct number to the relevant department, I was told there is only the switchboard number. I also raised a ticket on their website a week ago, requesting urgent confirmation of a delivery date, and also left a message on their answer phone. Again, no reply. I am impressed that on this review website someone from HausDirect is clearly at pains to answer the multitude of unhappy reviews. If only the same level of care would go into dealing directly with customer requests for updates on delivery dates, maybe they could avoid all these unhappy reviews in the first place? Long delivery times are one thing - if customer were kept clearly updated about projected delivery times, with any potential delays flagged up ahead of time - and they were clearly advertised. However, the listing on the website is actually quite deceptive. The most noticable thing on the page is the "in stock" "only 8 items left" line. However, he sad truth about 4 - 6 weeks lead time, can only be seen after clicking through a drop down menu towards the bottom of the page which customers may or may not spot. It is interesting to note that the order confirmation states that the payment won't actually be charged until the item is dispatched "Your offer to purchase these goods shall only be deemed to be accepted by us when we dispatch the goods at which point payment will be taken." This is however clearly not current policy as my card was charged when I placed the order, which further led me to believe that delivery would be swift as the item was clearly shown to be "in Stock" on the order page. Also, there was no mention on the order confirmation that the delivery would be 4-6weeks, which might have been helpful to avoid any confusion. Having waited for so long now for the delivery of the bed, I am would hate to have to cancel this order. Based on the total lack of cummunication and customer "care", however I am afraid I am fast running out of trust that the bed will ever be delivered, so I fear I may have to start the unhappy business of cancelling the order and if necessary get trading standards involved as well - unless things change within the next few days. I don't normally leave reviews - and I hat having to leave bad reviews, but as their customer "care" appears non-existing - and this appears the only way to get any response from HausDirect - I feel I am left with little choice than to speak out in this way.