I ordered a cabinet and two lamps on 22nd May. All items were listed as stock and my credit card was charged on 24th May. I was expecting delivery in 3 to 5 days but was reasonably happy to accept a delay given the current circumstances.
I eventually rang on 18th June to query the situation and was told my cabinet was due to ship the next day with the lamps early the following week. Fine, we can live with that.
When I'd received nothing by 24th June I phoned again. Switchboard were unable to contact anyone in 'Customer Care' but told me they'd get somebody to return the call. Of course I heard nothing so phoned again on 25th only to be told I needed to wait 48 hours for the return call. So, guess what, phoned again the next day once the 48 hours had expired and - you guessed it - nobody available. Phoned again on the Monday, nothing. And again today. Still nothing.
I have asked my credit card company to look into this.
If you want my advice AVOID.
4 years ago
Haus Direct has a
2.5
average rating
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410
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