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D Atwell
Your level of customer service is the worst I have experienced! I ordered 2 Richmond glass top office desk from you on the 9th June 2020, and was told to expect delivery by the 2nd week in July. I have tried on numerous occasions to call your office and each time I have been held holding for 10-15 minutes only to be told that you can’t take my call, to leave a message and someone will get back to me only to be told your mailbox is full! On one occasion I managed to leave my details, order number etc., and no one returned my call! On Friday 17th July, I called the main office, and they promised to pass on my details to have someone call me - no phone call. Even if there is a delay in my goods being delivered CUSTOMER SERVICES should be contacting me, or at least be contactable to update me on the situation. Your level of service is appallingingly unacceptable. Where is your customer care!! Don’t hide behind the demand for your products due to the coronavirus, other companies have the same experience but they still show respect for their customers by opening up communication channels and responding to messages. Your mailbox has been full all week, I suspect you have an enormous amount of unsatisfied customers. I demand you return my money in order for me to purchase my office desk from a more professional and reputable company.
4 years ago
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Haus Direct has a 2.5 average rating from 410 reviews
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