this is what the email acknowledging my order made on 5 July 2020 says: Please note that this e-mail is an acknowledgement that your order has been received by us. Your offer to purchase these goods shall only be deemed to be accepted by us when we dispatch the goods at which point payment will be taken. It is our policy to process your order in a timely manner so you receive your purchase as soon as possible subject to release by our third party fraud screening service. As cash was taken from my account the following day is it unreasonable to believe the order has been dispatched? Why is it one month later the order has still not been received? I am referring this to Trading Standards.