Ordered two chars on 19th of July. Tried to call the customer services several times but nobody answered the phone. once I tried and called the sales time and bingo, the phone was answered straight away. The lady tried to connect me with the customer care but she couldn't get hold of anyone. She promised to raise it with the higher management but had no response from them whatsoever. After getting fed up, filled a form to claim my money back through my credit card. The following day, I received a message from the delivery company to book a delivery day. Honestly, the delivery company ITD Express were way more impressive than Haus Direct as they answered my emails straight away and resolved the issues for us.