I ordered a desk on 4th August and money taken the same day despite the web site saying the money wouldn’t be taken until the desk had been despatched, several phone calls and emails later the desk finally arrived on 22nd September but the drawer parts were missing so it can’t be fully assembled. I and my husband have called numerous times, sent emails and logged a ticket on the help desk with photos of what we do and do not have and we have had absolutely no response despite when phoning them they promise someone will call back, I have never had customer service like it. We have a desk which is not fit for purpose and nobody will help us get it sorted out, I have even emailed stating I want to register a complaint and absolutely nothing!! AVOID THIS COMPANY THE CUSTOMER SERVICE IS SHOCKING. I guess the next step is now the retail ombudsman