I am very happy with the quality and price of the desk I purchased as part of a scheme my employer has to enable workers to work safely and comfortably from home. Were my review based on this alone, I would give the company five stars. I am also very happy with the delivery company which were used - IT Distribution UK Ltd. They were very sympathetic to all the problems I have had with Haus Direct around the waiting time for the product and extremely poor responses to my calls and emails (ie, non-existent until I evoked my Consumer Rights and potential Breach of Contract). They arranged an extremely prompt delivery and delivered my desk exactly when they told me they would. Their staff were exceptional - friendly, polite and helpful. Haus Direct, Joe was very helpful and gave me an hour of his time on the phone, eventually, but WHY did it take so long for you to respond to my many emails and phone calls? To improve and gain 5 stars, you really do need to make it much clearer to website visitors that certain items of furniture will take four to six weeks to arrive in the UK and that you can add on further weeks the other side for standard warehouse-to-home delivery. Embedding this in a tiny section right at the bottom of the page for customers to click on simply isn't good enough, in my view. If you say you will not debit the purchase cost to the consumer until the items are dispatched. you really do need to adhere to this (hence the evoking of potential Breach of Contract). And, finally, if customers ring you or email you, PLEASE RESPOND! All ended well in the end, but I wouldn't recommend Haus Direct to my friends or colleagues.