Rated 1 out of 5 stars I am absolutely disgusted at Haven… I am absolutely disgusted at Haven Holidays and will never ever book with them again and urge all families to do the same. I had booked a trip for me and my family to Blackpool - split trip caravan for 3 nights then a private house for 4 nights - for myself and husband and 4 kids. As you can imagine this was not a cheap trip to put together however we saved hard to take the kids somewhere we knew they would be entertained as they are a range of ages. My husband unfortunately took a bad turn healthwise the day before we were due to go - a brain scan discovered a tumour. I contacted haven to ask for them to change the dates of my holiday due to this and I got told no they couldn’t what I was to do was wait for discharge papers then they will give me half back !!!!! I offered to pay admin fees anything to keep our money to put into another trip but the consultant wasn’t fussed to help at all palming me off. My kids are absolutely devastated to say the least and I do not have the money to rebook another caravan. Desperately I tried to them recoup some of my families money by posting the holiday for sale at a reduced price on my social media to which I got a phone call from Haven within the hour telling me I was breaking the law by doing this and they would not be letting anyone take over my booking. Absolutely disgusting service not a shred of sympathy or empathy from them - they have our money and can have easily allowed us to swap the dates to a later date. Air b and b instantly changed our other accommodation and offered sympathy for our families situation thankfully but now we will not be able to afford to rebook another caravan. We have stayed at Haven many times before but it has become clear they are simply money grabbers - I myself work for a large Scottish independent travel agent and I will not be selling this “family” holiday company ever again in my store. Causing distress and upset to a family in a situation of emergency health is diplorable