BE VERY AWARE ALL DOG OWNERS Combe haven holiday park absolute disgrace… please be careful and aware our caravan was broken in too when I was in there thankfully without out our children in there . The person stole our 12 week old puppy . Police were called and holiday markers were helpful I must say ( helping looking round the park ) BUT COMBE HAVEN were not helpful at all : didn’t even come to the van until nearly 2 hours after it was reported. Regarding refund and support there was none even tho we left 2 and a half days early . Because of the distress and feeling unsafe in the van we didn’t wish to stay any longer We were told this was our choice to leave and that means no refund . No offer to move to a van that was close to security ( not that we would have ) and we were told we should have locked the door to the van even tho I was inside . So this means they have no responsibility to what happened. They even kept implying my puppy had got out the door on its own Even tho she could jump up to the handle being so small and her lead had been taken BUT MOST SHOCKINGLY OF ALL NO SORRY OR COMPASSION TO WHAT HAS HAPPENED. They had no empathy about the situation and asked we not distress other holiday markers by divulging what had happened. A refund will not bring our puppy home or make our children less sad about the situation but the gesture and goodwill of the holiday park would have been appreciated. I’m writing to havens head office as I don’t believe Combe haven have dealt with the matter correctly. I also believe everyone should be aware of what has happened here and be cautious when taking pets or even being in your vans alone . Worst caravan experience ever I’m now considering never staying in one again as I’m frightened to what might of happened if I had come out of the bedroom whilst the intruder was in there ….