We have just returned from Burnham on sea Haven holiday village only to feel disappointed. We were notified 1 week before that our check-in was 2.00 to 3.00 pm and made arrangements to suit only to discover the night before arrival that this had been changed to 5.00 to 6.00 pm which was extremely inconvenient. I spoke to the reception who told me that this was a system error and there was nothing I could do about it as I had not paid extra to book my check in. We have stayed with Haven many times and found this caravan extremely basic for a bronze caravan. No cupboard doors or wardrobe doors, no bedside lights or comfort lighting in the living area. Only one bin in kitchen and none in other rooms. No toilet brush and only one toilet roll for two toilets. No cushions on the seats. Other than this it served a purpose.