I ordered a tetrapanax in September 2020 for delivery in July 21, date came and went so I contacted them, was told they had sent me vouchers for more than the value of the plant because the crop had failed? I told them I received brochure from them but they are that irrelevant they go in the bin, didn't receive any email from them about the vouchers, only the one confirming the original order, was told they'll send me a refund just needs to deal to her manager, still received nothing, don't order from them, all front, there are lots of good nurseries out there with better plants than these but these seem to have Google on side