I've ordered twice from Hayloft via "Exclusive Reader Offers" in magazines.. I should have learnt my lesson in 2018 when the plants did not arrive when scheduled and I had to contact Hayloft who said they'd sent a letter regarding the plants which should have arrived in late Summer, were now coming the following Spring due to high demand stock had run out and my order was placed after the available stock had been allocated to orders (so why months in delaying telling me)...then more letters arrived, a further day blaming poor weather, crop failures, eventually after they'd had my money for 10 months I got my order which was barely satisfactory in quality, different colours etc and took a lot of TLC to revive. This year I was drawn in by an offer for Alstroemeria and allium bulbs. I thought I'd give them another chance but guess what, same issues AGAIN! The allium bulbs arrived on time but were not the best size or quality compared to where I normally buy from and I'm not expecting great results in spring. I then got an emailed letter saying the Alstroemeria were not coming in November as scheduled but later in December due to a challenging growing season and they suggested the tubers would then be best potted up into pots, not the ground, so I bought the pots. Then I get another letter stating due to widespread flooding in Holland had caused complete crop failure and they could not supply my collection! They then started offering alternative types of the plant like 3x plants in 2l pots and some vouchers instead of 30 tubers but they would not be arriving until next year. No offer of refund was included at that stage, I complained in response to the delay and offer and I suggested a better deal would appease me, they had included some tubers but were not offering enough of them, I never order plants in pots through the post, it's environmentally bad and they always arrive in poor condition and don't establish as well as young plants and bulbs.... they then started phoning me every day to talk to me about my complaint, completely ignoring my emails, even though 3x stated I could only email due to health issues with talking on the phone, Hubby eventually had to speak to them. I asked for a refund which was processed fairly quickly. Hayloft state in their T&Cs that having to offer alternatives etc is exceptional and that they rarely have issues with fulfilling orders...I disagree, this is the way they operate, this problem happens to far too many people, it's not rare! In my opinion they advertise for bulbs and plants at prices that are only available for a few orders but they continue to take the orders/money for stock they do not have and have not been able to buy in..they draw you in with very good looking offers but have no means to fulfill all the orders so they sit on your money in their bank account while you wait for plants and bulbs that they never could supply in the first place, then they start offering alternatives which are not what you wanted and are probably much lower in value for them to supply. As for the catastrophic flooding in Holland? Well I sourced the same type of Alstroemeria from another company, they came direct from Holland and arrived within days of ordering...they were healthy tubers and are already showing promise in the greenhouse. My experiences of Hayloft's methods of operation have not turned out well and based on interactions and their excuses I have found them to be far from honest and trustworthy. Avoid Hayloft, you will have nothing but hassle and disappointment.