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Anonymous
I placed an order on the 23rd May. I knew 3 of the items were out of stock but it stated delivery 3rd July. The date came and went. I called them this week (August) as I still didn't have my items. I was told they were (miraculously) being delivered that day or the next and would be sent out straight away. Delivery to Spain in 10 - 12 days. Not an email or call to say the delivery was delayed. As I am going to the UK next week I asked Dean if the delivery could be re routed as it would be quicker to a new address in the UK which at the time I did not have. I got the address and called back the following day. Hung on for 10 minutes and was then cut off. I received a call back and explained about the conversation I had had the day before. I couldn't speak to Dean but the gentleman I did speak to said it was not possible. He chatted to Dean on line who denied all knowledge of the conversation we had. I have witnesses to my first conversation with him. My opinion of the company is obviously very low. An email informing me the goods were not in stock until such and such a date gave me an opportunity to order a smaller supply until these came through. We have now run out of the pills which we have taken daily for 3.5 years. We can only hope the order arrives before we go to the UK or it will be 15 days before we can take them again. Disgusted
5 years ago
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