They never seem to have the product in, they say they will let you know when it comes in, but never do. Now they are charging postage and we have to wait forever for the product to come. Their customer service is appalling, they use to have free phone number, but not only they have removed that totally, but you can never talk to them on the phone even if you get charged for the phone call. I have been a customer of theirs for a while, but never again as they have become awful to deal with. Through the years they have become worse and worse. They are no longer good value for money and they charge a lot for delivery even if you spent a lot of money with them. Unless they change back to what they used to be, they are going to lose a lot of customers and quite rightly.