Firstly when i contacted them they were on the job and very helpful, I filled all the information in they requested and baboon that was it! Or was it. Yes your got it right they never turned up on the stated day the fitter said it was too far to go so plan 2 a new fitter but will have to wait another two days ok. So they turned up on the friday from leeds spent 6 hours here and said all done all testing is completed and ok but was it. That night my wife put the washing machine on and you got it we were flooded the fitter had burnt the washing machine hose with his blow torch so all i had to do was change the hose and spend the next fee days vacuuming it up. But I thought ten years warranty what could go wrong untill following Sunday no hot water in the shower so I called them waited two days and no reply. But I thought to myself the fitter had the shower knob off do in something so I investigated it was put back only allowing the cold to run no hot so with my little bit of knowledge I fixed that. So we no have a dry carpet hot shower water and still waiting for them to call us back and a 10 year warranty god help us.