I had my new boiler installed through Heatable and found their service to be excellent. I first contacted them through their chat service, where Sam answered my queries. Honest answers, without trying to push me to sign up to anything. Queries about the boiler, the warranty and how Heatable would arrange the installation were all answered patiently. The quotes provided very also considerably lower than that provided by other companies and local fitters. After finding the response over chat quite encouraging and seeing a lot of positive reviews online, I signed up for my boiler installation and the installtion date that I chose was three days later. On the day of the installation, the installer did an inspection and advised that he would need scaffolding as my boiler flue was not accessible by using a ladder. He then contacted Heatable with his feedback. Jude at Heatable called me back and told me that she had arranged for someone to set up the scaffolding. This was arranged within 30 minutes - and at no extra cost to me! The installation was done by Mark Bentham, who was very polite and professional. He explained what he was doing, kept me updated about the progress and then showed me how to use the digital controls of the boiler. He was assisted by Harry and Joe, his two assistants who went about their jobs with a smile on their faces - inspite of the sub zero temperatures that day. They completed the work around 4.00 pm and cleaned up after their work was done. I then contacted Heatable the next day to check about my warranty registration. Sam at Heatable did that for me. Within 15 minutes, I got an email stating that my 10 years warranty was activated. I also got my Gas Safe Compliance Certificate. The 10 years warranty that Heatable provide with their boiler installtions was another thing that convinced me to go with them. Overall, a very pleasant experience and I have no hesitation in recommending Heatable to anyone who is looking for a new boiler.