Unfortunately I have to leave a minimum of 1 stars, if l could, l would have given no stars. 1st time ordering from this company for my business, l had hoped it was the beginning of a lengthy trading relationship as l like the variety they offer online. This is not the case though, as my first order ( around £600 worth ) is also my last. Firstly just a few days before my delivery was due, l was emailed to say the vanity unit l had ordered was out of stock, despite ordering around 10 days previously. I chose a replacement, which of course was more expensive, and the goods were delivered a few days later. Secondly, the replacement vanity unit had some damage to the drawer when l unboxed it at my customers a couple of days later, credit where its due, Mack dealt with the issue really well and arranged a replacement vanity unit, but unfortunately it was another 5 days before it arrived so lve got to pay a return visit to change the drawers over. Thirdly, the day after completion, my customer contacted me to say they had found a flaw in the corner of the bath, l went to have a look, and sure enough there was an air bubble in the acrylic that moved in and out when you pressed it. I was gutted as the bath was the first thing to be fitted, and its going to cost alot of unpaid time for me to removed it and also the customer has all the upheaval of having the work done again.. I contacted Heat and Plumb, 11 days after the bath had been delivered, and only 5 days after it had been fitted, sent photos and a video of the faulty bath, clearly showing that the acrylic has not made contact with the layer underneath it during the manufacturing process, and they have informed me that its damaged, not faulty so unfortunately it cannot be replaced , but they are really sorry for the inconvenience caused... Absolutely disgusting! Do NOT purchase the PRESTIGE ALPHA GRIPPED BATH item reference KLBAT290AL as it is an inferior product and the 25 year manufacturing warranty is nonexistent, and for goodness sake, DO NOT BUY FROM HEAT AND PLUMB!! Pash Property Care order number 904681