I bought a comfort height toilet from this company. When the box was first opened it was noticed that there was a crack in the cistern. It was not until I opened the box completely to take photos that we could see the toilet pan was also broken. The box had remained on the pallet and fully wrapped in cling film, in the position that the delivery driver had carefully placed it. There really was not any damage to the box. Due to having building work in the house, we were not able to open the box within the 48 hours that was required. There was no way that the damage could have happened in our possession. Clearly, with the amount of damage, it had been dropped from a height to cause the impact cracks. I was asked to send photos but the customer service supervisor couldn't have cared less and even said that if it had been damaged before being delivered, we would have heard it rattle! Will never purchase anything from this outfit again.