Rated 1 out of 5 stars Updated 3 hours ago Verified The goods did not arrive because of DIRE administration The goods did not arrive! I contacted the company to ask for delivery contact details and was refused. They told me that the delivery had been made - then they told me that the delivery driver could not find our address - then they told me that they had contacted the delivery company and that the driver was half an hour away! All lies. My husband took a whole day off work to help with the delivery as per their instruction that assistance would be needed for items weighing more than 30kg. What are they trying to hide by not providing details of the transport company they are using, and with holding contact information. If the driver had my address and telephone number why was no contact made if he could not locate us - I do not believe a word I have been told and will be cancelling the order and claiming compensation and reordering from a different supplier. UPDATE> UPDATE >UPDATE. MONDAY AM. I have just received a telephone call from this Company - no apology - but a gesture! Actually I was offered £25.00 - which is an insult. As previously stated my husband complied completely with their instruction requirements and due to THEIR dire communication system with the transport company and ourselves lost a days wages. The person I spoke to blamed the transport company - saying that some of their transport companies do not provide tracking details or communication options HOWEVER I pointed out that they were employing the transport company - so the issue should be dealt with between themselves and THEY should be compensating us - and claiming the refund from the transport company IF indeed the transport company was to blame. If the excuse given is true - i.e. they are using uncontactable delivery companies to transport their goods - my question is WHY have they chosen this method - as in the event of a BOOKED non delivery the only person losing out is the customer so whilst they were slightly cheaper than other bathroom companies initially - the actual cost has resulted in the item costing double! Buyer beware- in these times of huge price rises - NO ONE can afford to lose an entire days earnings, so choose your supplier carefully!!!!!!!!!!! IF THERE WAS a ZERO star option HeatandPlumb would be getting it. Date of experience: 07 July 2023 Edit Reply from HeatandPlumb.com Updated 4 hours ago Dear Angela, Please accept our sincere apologies for all the inconvenience you have to bear due to the issue. The reason we were not able to provide the tracking link is different suppliers do have different couriers, although it's crucial information but not all courier companies are providing tracking details. Furthermore, we would like to assure you that feedback has been shared with the transport Team for the inconvenience, advise them to inform the drivers to call the customer directly to inform the delay in delivery if it is as late as 4 pm. We do really understand your situation but due to the nature of business sometimes such things happen. We can confirm that the Vanity unit was delivered to you on 15th July 2023. Indeed we cant compensate your precious time, which was wasted over waiting for the deliveries, But looking at all the inconvenience you had, can offer a reasonable discount on your upcoming purchase. This is the least we can do. I must once again apologise for such inconvenience. Best regards, Team, HeatAndPlumb