Do not use this company, zero care of the customer. Hides behind small print and small print 'Terms and Conditions'. We ordered a few items from Heatandplumb and unfortunately one of the goods arrived damaged. Value £600+ Despite boxes being sealed and not opened and kept safely until the plumbers needed them, they were damaged in transit except we couldn't prove it. if you do order do more than peek in boxes. Get each item out and inspect for damage as trying to claim or change after 4 weeks was extortionately expensive and exchanges not possible due to stock unavailability.
The items are likely to suffer from shipment damage because they are constructed with cheap chipboard and thin brackets.
Tried many times to resolve no support given and company disputed section 75 claim with vigour. Go elsewhere just to deal with humans who care if their customers are suffering.
I dislike writing these but feel completely let down.
1 year ago
HeatandPlumb has a
2.0
average rating
from
134
reviews
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