Very bad experience dealing with the one claim I have had so far (took over 1 year to resolve). Now you have managed to duplicate so I have 2 car insurance policies for the same car! To top it off, when you have made a mistake you make it impossible to phone anyone to revolve it and your online chat - well, it it even manned by a human being? If so at what times/days of the week? You need to make it clear as I wasted a lot of time trying to get through to a human on Saturday after you debited in full for a 2nd policy for the same car. Deeply regret not paying a few quid extra now for another provider!