We got impressed with the features in Helium 10 and the supporting videos BUT the customer service sucks! While testing “Follow-up" we found lot of bugs & errors, sent them to 2 of your Philippines VA's and we are still after 8 days awaiting replies/solutions. One get the impression that all your VA's except Aldwin would need quite some training before they handle customers. Also, it is quite annoying that we cannot get in contact with anyone in the administration. So far we are far too disappointed to subscribe but perhaps a solution from the admin can change our mind? Here is the email se sent to Pauleen 8 days ago: Jul 8, 2020, 9:17 PM PDT Hello, I am testing “Follow-up” but unfortunately find a lot of bugs & errors. Could you please check these and tell me why they do not work? 1. Email template “1st email -Amazon has shipped your new [[PRODUCT-NAME]].” has the following errors: a. 3 x CONTACT US do not work! b. The PLEASE CLICK HERE TO ADD A LITTLE REVIEW link is not correct! c. Most of the “Amazon Template Tags” do not work! 2. Do we need to set the content of each of the “Amazon Template Tags” or should the software pull this from our account? 3. On the “Follow-up>PRODUCTS” page ASIN: B01LXUWITK is missing in many of the countries. 4. Why does Holland have this: “Marketplace: A1805IZSGTT6HS” instead of Holland? 5. Why does United State have 2 SKU numbers (SKU: 40034921927, 712038304820)? 6. If we sign up today, will you compensate all the days we might loose on errors like the above? Thank you. Best regards Erik Jensen