The box holding the bike seat was beat up, which immediately signaled to me that it was thrown around and something was probably broken. Luckily, the seat functions okay, but it was scratched and the top was a little bent. It arrived with a screw missing, and now, I have to figure out how to get a matching screw so I can install the bracket, and hopefully before our bike riding vacation next week... which is why I bought the seat a month ago, and it just arrived 4 weeks later. Very disappointed with this purchase and the process. I'll never order from this company again and I will make sure others I know avoid ordering from this company.