Not that great an experienced to be honest. Got an email from HelloBaby to say pram was despatched - no tracking details provided. Waited a few days to contact Hello Baby who advised that the order will be fulfilled by Venicci directly. Called Venicci Today (I shouldn’t have had to do this a purchase was with a hello Baby not Venicci) and it hasn’t been sent as parts out of stock. Bit baffled to have received a despatched notice and and email to review a purchase that isn’t been sent yet let alone received. Appreciate these are abnormal times - happy to amend review upon resolution