First of all, this "Tell us how we did" email was addressed to "Mychelle" (the recipient of the gift) instead of myself who actually purchased this gift that has still not arrived. I ordered this item on April 20th and received a confirmation and an email that my order was shipped out April 21st. As this was a gift, my friend informed me on May 8th that she has received nothing. I reached out to Hello baby and they said that due to the pandemic, things are taking longer than usual so I said ok. On May 10th, I got another email saying my order has been shipped. It is now June 5th (coming up to almost TWO MONTHS and still my friend has not received this gift. When asked for a tracking number, Hello Baby could not provide one. Totally frustrated with how Hello Baby is handling this missing purchase order. Customer service and satisfaction is not a high priority apparently.