Honestly, terrible. I signed up for their "bill package" having moved from overseas (still UK territory). I was left for ten days without any internet connection, in a new place, by myself. I was paying for internet from the move-in date, and I was originally assured that everything would be set up and available for me. I was told that this was "standard" and essentially not their problem! When I finally got internet, it was cut off after a few weeks because they never paid the company! They claimed that there were "issues with my address". I ended up reaching out to the company myself and paying the additional charges out of my own pocket. Their customer service also leaves much to be desired, with answers ranging from "sorry" to "we don't deal with that". They are also incredibly difficult to reach and slow to reply. I can only say that they are polite in the chat, and did *eventually* provide me with a refund. In my opinion, totally not worth the stress, hassle, and x number of pence per day "management charge" - managing what? they don't do their job! Absolutely would not recommend!