Booked end February for stay in June 2020. Paid £155, 50% deposit. When lockdown happened in March I contacted them to check what would happen. I was told I would have to wait to nearer the time, if I cancelled would lose £155. Contacted as requested 2 weeks before stay. Told only option was to have credit for stay in another property, not confirmed the one I booked up to 31/3/21. This was unacceptable for me so they did not refund the £155. I claimed on the credit card who declined to refund me as the place was available, even though I could not get there and it was illegal to travel. I appealed, citing CMA advice that the contact was frustrated and Covid legislation overruled contract law. I was prepared to go to court but the credit card gave me the deposit back plus compensation as they did not respond to my appeal in good time. A lot of stress and time wasted. I now book with AirBnB, their service fee is worth every penny for the peace of mind.