Stay away ! Terrible experience - Completely disdainful of your property. Ended with more damages than revenues I contacted them among a number of other short-term letting agencies. I was ultimately captured by the friendly and reasonable manners of her front-office manager Veronica. She's very amiable, and was reasonable in negotiating a couple of adjustments I wanted to make to the agreement. Trouble started when their operating representative got to my property. This lady comes in to check the property, note where things are, do inventory, and ask possible particular requirements. In the case of my property this is particularly relevant, because is a warehouse conversion with some special features that need to be known. Note - the lady doesn't even have a piece of paper and a pen, nor she has a phone out or something to take notes on. When I ask if she is not taking notes, she asks me for a pen and paper, which I provide, and for the rest of the chat she just writes down two half-sentences without even completing one - visibly just to address my concern and pretend notes are being taken. So - ZERO NOTES OF THE DISCUSSION / PROPERTY DETAILS TAKEN. When I go for about a month, they manage to find 4 tenants. Hard to judge performance under this point of view. Seemed reasonable - not impressive nor disappointing. It was plain high-season, and in my experience another agency managed to do better in a less favourable time of the year, although hard to compare - as it depends on a number of factors. The real trouble comes when I am back - My two large windows of the living room are broken - The kitchen electric black stoves are heavily scratched - The bedroom carpet has coffee and shoes marks in multiple places - The tenants fully helped themselves with house supplies (which to an extent is fine) but here they drank 3 pretty expensive wine bottles I had, they took away the perfume of my girlfriend and a full pack of toothbrushes... - On a big mirror I have, I had a pen drawing of an artist friend of mine (the portrait of a lady) which I specifically mentioned to the operations lady I wanted to keep and preserve. When I get back I find it wiped out, and the blue colour of the pen has been dragged on the white wall next to the mirror, which is now stained Anyways I don't make any scene, I just mention the facts and I only ask for the damages to the windows and the stoves - that are pretty clearly visible as soon as you step into the living room. So I contact Veronica again and this Naushad dude pops up out of nowhere. He is entirely unaware of the circumstances or the property. He just immediately says that "damages are are part of the cost of rental" That starts to irritate me. We have a first exchange, I point him to their agreement, and he agrees that that statement was stupid. So he now says that "it's difficult to spot damages if they are not visible" Said by him who doesn't even know what property are we talking about, nor has he ever been there or asked for images. This is just another attempt to refuse responsibility. When I show the pictures of the damages - which are so damn obvious - then he changes version again, and now "they can't check all properties because different housekeepers check the properties in and out" Which essentially makes doing the inventory completely useless, and means that they just DO NOT CHECK properties for damages as a standard practice, in fact he adds "a housekeeper will not be able to check the flat as this would require carrying out an inventory which is not economical or viable in short lets" So they don't check property for damages because it would cost too much to them (?!). At the end, he just keeps adding more and more offensive excuses and refuses to pay damages. I end the relationship and ask for my keys to be sent back. They even lose the keys and takes 3 months for me to get them back. Bottom line By trusting them I ended up with more damages than revenues, and a painful and offensive treatment. Don't fall for the friendly manners of Veronica - the operations behind her are plainly and simply set up to be ENTIRELY DISREGARDING of your property, and they will refuse to pay the damages they procure up to the point of being utterly ridiculous and frankly offensive.