AVOID HELLOGUEST AT ALL COSTS As an agent for a family member property owner, I had a dreadful experience with this company. Avoid at all costs - there are many more professional companies out there. They refuse to notify you when placing guests which can results in double bookings if the property is unavailable. They then feel it is their right to bill you for their own cancellation fees, which is absurd. My client paid to onboard them, including their photography fees and all their other cleaning fees etc, but refused to pay them for their own cancellation fees. They then took ME to court without notifying me - and they know I live overseas - and I don't even own the property. I ended up having to pay their cancellation fees AND legal fees to avoid a County Court Judgement which had already been illegally lodged in my name. I have now referred them to my lawyers to take them to court for this illegal action on their part. AVOID AT ALL COSTS for your own peace of mind whether you are an agent or owner. They are completely unprofessional.