Avoid this company at all costs! I couldn’t be any clearer. AVOID! Background: I have sent countless emails and left voicemails where they have not got back to me and never once called me!! I had to step in on several occasions with guests requests for information which Helloguest did not respond to. Helloguest provided guests with incorrect information on several occasions which I needed to step in to clarify even though info was all provided to helloguest. They have a phone line which simply does not work. No one at the company can be contacted by phone. Ever. They did not set up their fee correctly and asked for this retrospectively, which I had to pay at full price even though they did not warrant the full fee. They charged an onboarding fee when they never sent me any documentation. They lowered my flat £45 per night!!!! without my consent!!! when min winter nightly charge agreed was £95! HG claim they can adjust to whatever level without owners consent. No, honestly paying this company was literally like paying money for old rope. They were literally the worst company I’ve ever dealt with. You’re better off elsewhere. Do your research and forget about them.