I would never book a property owned by HelloGuest again. We used booking.com to book a property in London managed by HelloGuest. When we no longer needed to stay at this property, I enquired if we could receive a refund after the cancellation period. Booking.com said this was entirely possible providing HelloGuest accepted this request. Unfortunately, they did not. As soon as we realized we made an error in cancelling the booking before HelloGuest responded, we immediately tried to rectify the situation through dozens of phone calls, emails and texts. We also requested to be re-instated but were refused. Be forewarned that it is impossible to directly communicate with an actual customer service provider at HelloGuest to resolve what should have been a simple misunderstanding.