1st time ordering great, 2nd time count was lower, quality and smell not the same as the 1st. in addition my 3rd order was short change only got part of the order. I called, the line, kept saying 2 minutes but 1/2 hour later got someone. person stated "sorry your order wasn't completed", will send the missing portion but no email to confirm conversation. No email was sent again after the 2nd call. called again one week later to find out the person who I spoke with did not follow through so I wasn't getting what I paid for. called again the woman said " we are short staff", but she will make sure both to call and send email. Well no email again, no call, no following through and there was no refund being offered. This place needs to be inspected and reported to Authorities' if this continues. No one should lose money nor the quality of purchase. they claim to be working within the legal system of approval. it's appears people are being cheated on delivery, quality and services. if they are looking to server so many different states you should have the staff to meet that daman. if they don't correct and improve services they will be held accountable eventually. just posting here is an act of servers to this outfit to get it right! however if it's not corrected and improved and continues poor services it won't be long before this place be reported to the proper authorities. everyone should be a winner if things are being done on the Up & Up!!