Ordered a roller banner as part of a three-item order with postcards and business cards. The postcards and business cards arrived, the roller banner did not. Used express shipping in plenty of time for a trade event. When chasing customer service, I was bounced between a chatbot and a contact form for a few hours. Finally spoke to humans who tried to say that the roller banner was in fact delivered despite the tracking link showing that DPD had not received it. Helloprint then updated the tracking link for the roller banner so that it was the same as the one for the postcards and tried to argue that this meant the roller banner was delivered - including the proof of delivery photo that was of a tiny box the size of a hand. Three separate people shared this image with me to provide proof of postage and I had to take my own photo to show just how small the box was. If Helloprint had owned up to their mistake when I first asked, we would have had time to order from a more trustworthy supplier. Instead, we have been left empty-handed for an event. Terrible customer service with a team that went out of their way to lie and deceive and even gaslight me that I had the wrong tracking link after they had updated it on my order. Luckily, I still had the original tracking link from the order emails. Avoid at all costs, especially if looking for a quick turnaround. Have used Helloprint before but the quality has gone seriously downhill. The items we did receive had rough, damaged edges.