Both the goods and the service have been faultless. Our dining set arrived yesterday and it’s absolutely stunning, so worth the wait to have something specially made. But more than that, can’t thank H&W enough - I placed the order while still living at our old house and in a ditzy moment forgot to mention the change of address when the team called to organise delivery. When they pulled up at the old house they could easily have said it’s not their problem, unloaded it there and and left me to deal with it but instead they agreed to bring it to me at the new address (a 50 min round trip) and made me feel like it was no trouble at all. The chap who delivered and built the table was so friendly and kind, which made me feel a bit less mortified! Can’t recommend enough.