Initally I had problems making enquiries using the online Contact us option. Twice I never received a response. However, when I phoned and let Hemp Foods team know they were very apologetic and promptly emailed me info that day, that needed some clarification from others in the team. Re their products: the hemp seed oil is delicious. And such a great alternative to fish oil and tinned fish for daily DHA/EPA. I use it in place of olive oil and other oils now, for cold and hot meals. The Hemp Gold protein is also good. I am considering buying a 5 kg batch soon as it is so versatile and stores well.