I placed a large order for my hen do on a Tuesday night/early hours Wednesday morning. I paid £5.99 for next day delivery to ensure my items would arrive before the Saturday which was my hen do party. For some unknown reason my items weren't sent out until the Friday and I didn't receive them until the following week (TODAY)! I have emailed, reached out on their social media pages and nothing!! I've rang over 30 times and each time the automated service told me an agent wasn't available. Luckily I had a spare hour on the Saturday to run out and grab bits I needed. I wouldn't mind if they would have just got back to me and let me know they had sent it out days late. It would have given me time to prepare and get everything I needed as a backup. Shocking customer service. Items have been collected and ready to be returned to the company.