I placed my order on the 30th March and expected the delivery within 5 working days. I had ordered over £70 worth of supplies and had enough time if the delivery was a couple of days out. When the 5 days passed, i called HPS and they said to wait till after the weekend as it goes out with 2nd class post. I thought this was odd considering my order online still only said dispatched. So i waited and it didnt arrive. I then tried to contact again and their phones were down. The following day i had been waiting for the delivery for 9 days and needed it for two days time. I managed to get hold of them and they said that they could do a 2 day dispatch but not for the customised items. If i wanted those, they couldn't guarantee i would receive them. That was very disappointing and as my confidence has been knocked and i wasn't sure i was going to get anything i made some emergency purchases elsewhere. Fortunately i did receive my goods the next day, ahead of schedule. i was so relieved and thought things were coming together, till i opened the box. Most of it was fine and of the sort of quality you would expect. However i purchased a veil that had flashing lights that was not in any sort of protective packaging. where it was in the box it had got attached to the tape and because it was so flimsy it just fell apart. it also had a very long dark hair embedded in it, which was also not very nice. I also ordered some bunny sets which were such bad quality that they fell apart as soon as you touched them. finally, i bought a banner that was to say from miss to mrs. when i ordered it, it was in stock, however when they actually packed my delivery it wasnt. Rather than getting me a like for like or one of more value, they substituted it for one that was cheaper and not at all like the one i had wanted. I thought that was very cheeky considering they were trying to charge me the same. In the end i called and asked for a refund of all those items, which i received. Whilst they were quick to resolve the issue, it left me very unsure and anxious. I will not be using this supplier again.