I submitted a small order by purchasing a honeycomb bride table centrepiece and 2 packs of bride to be paper plates. Received an email confirming, followed by another email telling me the paper plates were now out of stock. Despite the only item left( table centrepiece ) costing far less than the delivery fee to send it, I was not then offered the chance to cancel this remaining part of the order. Subsquently, I later received the centrepiece along with a statement which stated that I had been charged the full cost of my original order (for plates and centrepiece) and payment was received. I had to take the time to email customer services to query this and although the response was prompt and courteous and I was assured the cost of the plates had been refunded, I do feel this was a poor service. Quite disappointed and won't be using the company again