There was no follow up when I made my purchase. I was left to wonder whether my gift would arrive and in turn had to email the company myself. I received an email back with a picture to show the item had went through but nothing to say if it would be on time when I needed it or any justification as to why I had to follow this line of enquiry at all. The product was okay when it arrived, wasn't what I was expecting from the information given however I was happy with what I paid for it. Also came on time which was a major plus. I just felt the whole operation of it was a little shoddy. Probably wouldn't use them again.