My order #310645 (WEB310645) was ordered on the 25th February, however I did not receive this order. This was ordered for a hen party in Barcelona, we did not receive the order while I was there therefore am extremely unhappy. I would like a refund as I did not receive the order when I should have. I paid for faster delivery and still did not receive my order. I received news today on the 10th March the has now arrived. However I am no longer in Barcelona. I am contacted your team numerous times while in Barcelona asking for a delivery update and no one could track my order efficiently. I am extremely disappointed and ruined the hen party. I would like a refund as I never received my order. This is unacceptable. Thank you,