I have had previous good experiences with Herbies. However, my last purchase had two seeds that didn't germinate. I'm a plant and soil scientist, so not a novice. When I contacted the company, they required quite a few processes to get new seeds expedited. Once I completed these processes, they told me they could not send new seeds unless I placed another order and paid for new shipping. I do not need more seeds at this time so I asked for a refund. They do not give refunds. These seeds are too expensive to not be viable or at least have a replacement process that is customer friendly. This will be my last order. Now looking at the reviews, I see that many people have this issue and have marked the returns/refund process as "Difficult". Expensive lesson learned.