I'm giving a one star due to the extensive amount of trouble it took for them to validate sending me replacement for the 25 pack of SENSI SKUNK SEEDS that wouldn't germinate. This process, without any exaggeration started from 6/28/2024 - 07/31/2024. There are over forty(40) plus emails and photos stemming from, the start of germination until the final demise of the seeds. I also received with the order AMNESIA LEMON in which I germinated at the same time and are currently thriving to this day. I sent information on my process to germinate. "R/O water ph 5.5 on paper towel. Stored in a dark cool area. I am a seasoned Cultivator. The Amnesia Lemon had the exact thing and are already flourishing." Quote taken directly from email. I was denied the exact replacement pack. Instead, was given 15 seeds from Herbies selection. I even reached out to SENSI SEED Co. directly and was informed that "they couldn't be responsible for how a third party company stores and handles their product once the have it. Herbies company informed because the 25 pack value is lesser than 25 of their seeds I was awarded only 15 seeds. OVER 40 PLUS PICTURES AND EMAILS. I did receive the replace and a very speedy time frame. At one point the customer service persons said " sometimes it can take up to 14 days to germinate so give the time and contact us after that time frame." It has never taken that long, but I went along with her to no avail. This experience is true with all the emails and photos to support this. The customer service do respond quickly to the emails, however when different person respond they don't always check the previous email associated which causes the process to be tedious. What bothers me is they wouldn't return the funds, I didn't get a 25 count of seeds, and they refuse to reach out to SENSI SEEDS for replacements. I've tried uploading pictures but the system stated try again later. What a joke.