I had asked in the comment when ordering to enclose some information material / advertising material from the various seed banks and breeders (flyers, stickers, merch, ...) with my order for our club. This was also promised to me several times in the course of the email and chat conversation. When the delivery arrived, there was ABSOLUTELY NOTHING of these things. VERY disappointing - various other stores have done much better recently (e.g. Alchimia,Pevgrow,RQS,...) . We (as a club) and I (as a private customer) will never order here again. UPDATE Oct.`24: After the Customer Services Manager Daniel took care of the problem , the promised material was actually included with the next order. Big praise to Daniel, who really put in a lot of effort and showed much good will in many emails ! THAT'S what I would have wanted from the start :) -So I can upgrade my original rating with a clear conscience.