Will never be purchasing from Hermes ever. Received the Oran sandals for my birthday on June 6th, unfortunately the size was small and emailed to exchange it but they instead gave instructions to return it. I returned the item the next day for a refund so that I can place an order for the right size. According to their policy, it takes 15 business days for a refund. As of today, it’s been well over a month. Nothing from Hermes despite trying to email and call severally. No one ever picks up. At this point, it feels like borderline fraud. The right size is out of stock but not even interested in any of their products but it will be great to get my money back. Don’t know what the next step of action is to get my money.