The problem with Hermes Boutique is that they think they can get away with forcing people to keep their mediocre stuff. Their stuff are SO overrated! Not worth coming in and spend $ on. Yes, they make it difficult for you to return because they know people realize the stupid purchase they just did when they get home and will return them. This is the only way Hermes makes any sales.. most people I know regretted dumping any $ there. I purchased a belt and tried to exchange a week later and the store mgr wasn’t going to do it. I stayed in the store until they do. I wasn’t going to let no one forced me to keep anything I don’t want. Customer service is very poor. They have nothing to be snobbish about… their stuff are soooo overrated.